Refund Policy
At Recoverix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
To start a return, please contact us at:
Our team will provide return instructions and the appropriate return address.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return if they have been opened, used, or damaged after delivery.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@recoverix.com with photos of the issue. We will work to resolve the problem as quickly as possible.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Us
For any questions regarding returns or refunds, please contact:
Email: support@recoverix.com
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